Privacy Policy

Your privacy and data security are important to us

1. Introduction

At Ghanshyam Gold, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information about our customers.

2. Information We Collect

We collect customer information only for legitimate business purposes and payment communication:

  • Personal Information: Name, contact number, email address, and residential address
  • Purchase Information: Details of jewellery purchases, payment history, and EMI/savings plan records
  • Payment Information: Payment method details (processed securely through payment gateways)
  • Communication Records: Records of interactions with our store for customer service purposes

3. How We Use Your Information

Information collected is used exclusively for the following purposes:

  • Processing purchases and maintaining transaction records
  • Managing EMI plans and gold savings schemes
  • Sending payment reminders and transaction confirmations
  • Communicating important updates about your purchases or plans
  • Providing customer support and addressing queries
  • Maintaining business records as required by law
  • Improving our services and customer experience

4. Information Sharing and Disclosure

We take your privacy seriously and maintain strict confidentiality:

  • Personal information is never sold, rented, or shared with third parties for marketing purposes
  • We do not misuse or distribute customer data
  • Information may be shared only with authorized payment gateways for processing transactions
  • Data may be disclosed if required by law or legal authorities
  • Information is shared with service providers only to the extent necessary for business operations (e.g., payment processing)

5. Payment Processing

Digital payments are processed through authorized and secure payment gateways:

  • We do not store complete credit card or bank account information on our systems
  • Payment information is handled by PCI-DSS compliant payment gateways
  • Transaction data is encrypted and secured during transmission
  • Payment receipts and confirmations are provided for transparency

6. Data Security

We implement appropriate security measures to protect your information:

  • Physical security of stored records at our premises
  • Limited access to customer information (only authorized personnel)
  • Regular review of our security practices
  • Secure handling of all digital payment transactions

7. Data Retention

Customer information is retained for business and legal purposes:

  • Transaction records are maintained as required by law
  • Purchase history is kept to honor warranties and handle future service requests
  • EMI and savings plan records are maintained for the duration of the plan plus a reasonable period thereafter
  • Data is deleted or anonymized when no longer necessary for business or legal purposes

8. Customer Rights

You have the right to:

  • Access your personal information held by us
  • Request correction of any inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of non-essential communications
  • Raise concerns about how your information is handled

9. Cookies and Website

This is a static informational website:

  • We do not use tracking cookies or analytics on this website
  • No personal information is collected through the website automatically
  • Any information submitted through contact forms is used only to respond to your inquiry

10. Third-Party Links

This website may contain links to third-party websites (such as payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from minors without parental consent.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers through appropriate channels.

13. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

  • Phone: +91 88888 83408
  • Email: ghanshyamgold75@gmail.com
  • Visit our store during business hours

Your Trust Matters: At Ghanshyam Gold, protecting your privacy is a fundamental part of our commitment to you. We will never compromise your trust by misusing your personal information.