Refund & Cancellation Policy

Important information about refunds and cancellations

1. General Refund Policy

Ghanshyam Gold's refund policy is designed to be fair and transparent:

  • Jewellery purchases and EMI payments are generally non-refundable unless explicitly agreed upon at the time of purchase
  • Each purchase and payment plan comes with its own specific terms regarding refunds
  • Refunds, when applicable, are subject to the terms agreed upon in your individual purchase or plan agreement
  • All refund requests must be made in writing or in person at our store

2. Jewellery Purchase Refunds

For direct jewellery purchases:

  • All sales are final unless otherwise stated in your purchase agreement
  • Quality issues must be reported within 2 days of purchase
  • In case of proven manufacturing defects, we will repair or replace the item as per our store policy
  • Customized and made-to-order jewellery cannot be returned or refunded
  • Any returns or exchanges, if agreed upon, must include original purchase receipt and product certificate
  • Products must be in original condition with tags and certificates intact

3. EMI Plan Cancellations and Refunds

For EMI purchases:

  • EMI payments once made are non-refundable unless explicitly stated in your EMI agreement
  • Cancellation of EMI plans may result in penalties as per the terms of your agreement
  • If you wish to cancel an EMI plan, you must contact the store immediately
  • Any refund eligibility will be determined based on individual EMI agreement terms
  • Processing time for approved refunds may take 15-30 business days
  • Refunds will be made to the original payment method

4. Gold Savings Scheme Refunds

For gold savings plans:

  • Savings plan contributions are intended for future jewellery purchases
  • Premature withdrawal from savings plans is subject to terms agreed upon at enrollment
  • Refunds from savings plans, if applicable, will follow the specific plan's terms and conditions
  • Some plans may have lock-in periods during which withdrawals are not permitted
  • Customers must complete any required documentation for refund processing

5. Cancellation Policy

Cancellations are subject to the following conditions:

  • Standard purchases cannot be cancelled once the product has been handed over to the customer
  • Custom orders may be cancelled before production begins, subject to cancellation charges
  • Payment plan cancellations must be requested in writing
  • Cancellation terms vary based on the type of transaction and will be specified in your agreement

6. Non-Refundable Items

The following are strictly non-refundable:

  • Customized jewellery made to order
  • Engraved items
  • Products used, worn, or altered after purchase
  • Items without original receipts or certificates
  • Payments made towards completed EMI plans

7. Refund Process

If you are eligible for a refund:

  • Contact Ghanshyam Gold within the specified timeframe mentioned in your agreement
  • Provide all necessary documentation including receipt, certificates, and identification
  • Items being returned must be in their original condition
  • Our team will verify the eligibility and condition of the item/payment
  • Approved refunds will be processed within 15-30 business days
  • Refunds will be credited to the original payment method or as per mutual agreement

8. Exchange Policy

In certain situations, exchanges may be permitted:

  • Exchanges are subject to store policy and availability
  • Exchange value is calculated based on current market rates
  • Difference in value, if any, must be paid at the time of exchange
  • Making charges for new items are applicable during exchange
  • Original purchase receipt and certificates must be provided

9. Contact Before Making Payments

Important: We strongly recommend customers to:

  • Read all terms and conditions carefully before making any purchase or payment
  • Contact the store for clarification on any refund or cancellation queries
  • Understand the specific terms of your EMI or savings plan before enrollment
  • Keep all payment receipts and documentation safe
  • Verify product details thoroughly before completing the purchase

10. Exceptions and Special Cases

Refund and cancellation terms may vary in special circumstances:

  • Festival or promotional offers may have specific refund/cancellation terms
  • Bulk purchases or corporate orders may have separate agreements
  • Special circumstances will be evaluated on a case-by-case basis

11. Dispute Resolution

In case of refund or cancellation disputes:

  • Contact our store directly with your concerns
  • Provide all relevant documentation
  • We will review your case and respond within 7 business days
  • Our goal is to resolve all disputes fairly and amicably

12. Policy Updates

This refund and cancellation policy may be updated from time to time. Any changes will be communicated through appropriate channels and will apply to transactions made after the update date.

13. Contact for Clarifications

For any questions about refunds or cancellations, please contact us before making payments:

  • Phone: +91 88888 83408
  • Email: ghanshyamgold75@gmail.com
  • Visit our store during business hours

Critical Advisory: Customers must contact the store for any clarification regarding refunds and cancellations BEFORE making any payment. Understanding the terms in advance will help prevent misunderstandings and ensure a smooth transaction experience.